Description – (includes Listening Skills) developing good communication skills in chaplaincy are vital for conveying information to people clearly and succinctly and in a way that they can understand. Communication is a two-way process and good communication includes being an empathic listener, understanding how others will interpret your words and behaviour.
|Learning Outcome||Assessment Criteria|
|The learner will:||The learner can:|
|Understand why communication skills are important in a Chaplaincy setting.||Describe ways that communication skills are important in a Chaplaincy setting.|
|Know how to establish a positive relationship between professionals and clients and/or patients||Describe positive communication exchanges in terms of: verbal and non-verbal communication listening skills barriers to communication how barriers to communication may be overcome.|
|Use communication skills to provide spiritual care to individuals.||Develop a rapport with individuals; Use supportive listening, demonstrate empathy; Recognise and respond appropriately to an individual’s emotions|
|Understand effective communication with other professionals and agencies||Outline how to communication effectively with other professionals and agencies.|