Description – (includes Listening Skills) developing good communication skills in chaplaincy are vital for conveying information to people clearly and succinctly and in a way that they can understand. Communication is a two-way process and good communication includes being an empathic listener, understanding how others will interpret your words and behaviour.
| Learning Outcome | Assessment Criteria |
| The learner will: | The learner can: |
| Understand why communication skills are important in a Chaplaincy setting. | Describe ways that communication skills are important in a Chaplaincy setting. |
| Know how to establish a positive relationship between professionals and clients and/or patients | Describe positive communication exchanges in terms of: verbal and non-verbal communication listening skills barriers to communication how barriers to communication may be overcome. |
| Use communication skills to provide spiritual care to individuals. | Develop a rapport with individuals; Use supportive listening, demonstrate empathy; Recognise and respond appropriately to an individual’s emotions |
| Understand effective communication with other professionals and agencies | Outline how to communication effectively with other professionals and agencies. |